HomeNEWSPublic Complaints Commission trains staff across 36 states, FCT

Public Complaints Commission trains staff across 36 states, FCT

Hon. Chief Commissioner, Ayo-Yusuf Abimbola of Public Complaints Commission, PCC, has assured that the Commission is poised to prepare the staff and ensure staff do not perform below expectations in their duties.

Abimbola gave this assurance in a briefing shortly after the Commission completed the training for the staff across the 36 states including Federal Capital Territory, FCT, saying the training was part of the 2021 strategic plan for staff which had been done successfully.

The PCC boss said this was based on the need to continue to build on the capacity of its management and general staff for efficient service delivery in handling of complaints submitted to it by both public and private institutions.

He reiterated that the welfare and development of staff are so dear to his heart and for that he will continue to deepen the need for it to continue as it is part of an avenue to also hear from the staff what they face in the course of their duties.

He stressed that no organization can succeed or meet its targets without putting into consideration, capacity development of its workforce which is depended on the overall performance of its Commission goals.

He maintained that on assumption of office as Chief Commissioner of the agency, he has made it a major priority that every year the Commission will ensure that staff are exposed to new skills and techniques especially in this age of information and communication technology ICT in handling most of the office demands across the departments in the agency.

According to him: “On assumption of duty, I made it as a vow that staff of this Commission will be provided an opportunity to be trained on office management functions. We do it to expose them for capacity utilization. Their output is key and it is important we prioritize it. I do not want to joke with any of them. I want them to be productive in all they are assigned to do. That is why this continuous training is very important.

“I feel glad that this training is holding today across the 36 states and the FCT. It is of utmost importance to me that they are being given this opportunity to see the need to be committed to their respective duties and the peculiarities of their assignments. This is how it will be done yearly. This is a way of getting them prepared ahead to deliver so much in the coming year 2022.

“As the Chief Commissioner of the Commission, Staff welfare is paramount to me and I am elated that my vision for the staff is actualized so that staff can deliver on their duties. It is a fact that we are matching on to greater heights with this training of our workforce. This is a critical part of my objective and I feel fulfilled that it is going on smoothly as planned.

“Since, our constitutional mandate is to receive complaints from the general public and resolve same, we have trained our teeming investigation officers so as to enable them have sufficient grasp of modern demands in investigative acts.

“We try as much as possible to make them know that it is only through an effective investigation of a complaints that views can be collated and appropriate solution are provided. It is core to our statutory responsibility’, he noted.

“The Hon. Commissioner assures that he will continue to do everything within his powers to see that staff are not neglected therefore whatever need to be done to fast-track their job delivery remains his major preoccupation.”

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